You can delete your Natu account and the personal information attached to it at any time. This page explains how to do it from inside the app, and how to ask by email if you no longer have the app.
Delete from inside the app
- Open Natu and sign in.
- Go to Me.
- Tap Delete account and confirm.
Deletion takes effect immediately. If you are the only owner of an estate, transfer ownership to another manager first or the estate will be closed with your account.
Ask by email
If you no longer have the app or cannot sign in, email hello@natu.ng with the subject “Account deletion request” from the email address on your account. We may reply to confirm the request before deleting. Verified requests are completed within 30 days.
What is deleted
- Your account: email address, name, phone number and password
- Your membership of any home or estate, and any invitations you sent that are still open
- Device and notification registrations
- Active passes you created, which stop working at once
What may be kept
Visitor records (passes and gate entries) are kept for at most 30 days after a pass ends and are then deleted for everyone, whether or not an account was deleted. Invoices and payment records for an estate are kept as long as accounting and tax law require. Audit records of privileged actions are kept for security. None of these are used for any other purpose.
Questions
If anything about deletion is unclear, write to hello@natu.ng. See also the privacy policy.
MOAA TECH Nigeria Limited
Website: natu.ng